• Lean Six Sigma Consulting & Training for several leading companies – including General Electric and in particular GE Capital, FDE, Lloyds TSB, Abbey National, Dyson, Yell, 02, BT, Sun Microsystems, Bayer Diagnostics, NW Wales NHS Trust, Honeywell, Novartis and Volvo Cars.
• Process Management & Mapping
• Competitive Benchmarking
• Internal and external Customer requirements definition including surveys of Customer Satisfaction, and of People (Employee Satisfaction)
• Empowerment Workshops
• Process Re-engineering / Improvement (including key Manufacturing, Sales & Marketing, Product Development, Finance & Administration processes for various organisations)
• Development of key Financial, HR and Operational Policies
• Cross-Organisation Structured Problem Solving & Process Improvement (Development & Delivery of Training and support for teams)
• Policy Deployment workshops
• Balanced Scorecard development

EFQM Excellence including:

• Preparing / consulting support for the applications for the European and UK Quality Awards – including Volvo Cars, Yellow Pages, Sollac Usinor, Texas Instruments, and British Telecom
• Consulting support for the new EFQM European Achievement Award
• Undertaking preparatory Site Visits for Award short-listed and winning organisations
• Training Assessors for the European and UK Quality Awards, and for internal company assessments
• Leading / Facilitating Organisations’ Self-Assessments (Workshop / Questionnaire / and Award style approaches)
• Leading Action Planning Workshops following self-assessments
• Externally assessing internal company award (-style) submissions
• Developing new Self-Assessment products for the UK market
• Customer Satisfaction Workshops based on the European Award Model
• Senior Assessors for the European Quality Award.

Our clients include:

Financial Services

• Leading Banks/ Building Societies
• Insurance Groups/Brokers

Professional Bodies

• British Quality Foundation
• European Foundation for Quality Management

Public Sector Organisations

• Several Leading Local Authorities
• A Regional Health Authority
• Two major central government agency/depts.

IT & Telecommunications

• Leading major Telecomms companies
• Leading IT organisations, including computer, networking, & semi-conductor companies, and database specialists

Other industries

• General Electric, the world’s largest group
• A leading Automobile Manufacturer
• Two leading aerospace companies
• Leading Aluminium and Steel Manufacturers
• A subsidiary of London Underground
• Specsavers Optical Group