Suitable for	Operational Managers and Team Leaders
Course duration	A three-day programme involving classroom-style training, simulation games, interactive discussion and exercises
Dates	Call +44 (0) 845 345 2282 for further information
Price	£1,290 per delegate (plus VAT)
Book Now!	Call +44 (0) 845 345 2282 or email Elizabeth Wilkinson

This three-day programme looks to equip Managers and Team Leaders to more effectively run their day to day activities. It will help them better understand their role is to work on their processes with the people in the processes to find ways of continuously improving performance.

The course introduces a range of practical tools and techniques and provides hands-on exercises to help the participants understand how they can be used back in the workplace. The tools and techniques form part of a wider Lean Six Sigma toolkit.

This course is structured around Catalyst's definition of a 'managed process':

• It's owned
• There's a clear customer focused objective with prioritised customer requirements
• There's a process map
• A balance of input, process and output measures
• It's in statistical control, or there is an improvement plan in place to do so
• It meets the Critical to Quality customer requirements (CTQs), or there is an improvement plan in place to do so
• It has been error-proofed
• There's a response plan
• The programme also explains the background to Lean Six Sigma, introducing the key principles involved in this approach
• Focus on the customer
• Identify and understand how the work gets done - the value stream
• Manage, improve and smooth the process flow
• Remove Non-Value-Add steps and waste
• Manage by fact and reduce variation
• Involve and equip the people in the process
• Undertake improvement activity in a systematic way