Catalyst client Dr Paresh Dawda, a General Practitioner, talks to Matt Moore at onesixsigma.com about his implementation of an improvement programme using Six Sigma and Lean techniques for improved efficiency and customer satisfaction
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Catalyst has produced a short DVD describing the Assess, Improve, Maintain approach taken here. This approach has been supported by many different tools including the EFQM model, Lean, Theory of Constraints, Rapid Improvement Events, Team development, Leadership as well as establishing a process based organisation and more. Please contact us for more information.