With excellent cross-functional business knowledge at all levels of the organization, Susan Kuepfer knows how to get great results – and she coaches her clients to do the same! Susan brings to the coaching relationship a strong focus on strategy execution, discipline and process through Six Sigma. Originally from Scotland, Susan has lived in Scotland, the United States and England. She returned to the U.S. to pursue her education at Miami University of Ohio, graduating in 1984 with a BS in Business Administration and minors in Statistics and Psychology.  Upon graduation, Susan took a position with Caterpillar, and at the age of 23, decided to transfer to Switzerland, where her career at Caterpillar led her through several promotions and into different businesses of the company.

Susan now lives with her husband near Geneva, Switzerland and enjoys ski mountaineering, running, hiking, gardening, cooking and learning.

In 2001, she became the Six Sigma Deployment Champion for Caterpillar’s marketing environment in Europe, Africa, Middle East & Russia.

In 2005, after a 20 year career with Caterpillar, Susan made the decision to become a Results Coach so she could focus on what she enjoys most: helping others get the results they want in business and in life.

Susan offers individual and team coaching, plus seminars and workshops that help her clients become better strategists, more focused, more proactive, and less stressed, all while keeping an eye on what matters most: results.

Susan’s experience and skills are extensive:

• Multi-cultural and bi-lingual (English, French)
• Over 20 years of multi-national enterprise experience
• Deployment and facilitation of new corporate strategy (leadership workshops at various org.levels).
• Deployment of 6 Sigma throughout marketing and shared services environment covering over 800 people in Europe, Africa, Middle East and Russia, Susan ensured Six Sigma deployment costs were covered by value from projects in first year. Created over $120 million in project benefits since then.
• Developed methodology for sales growth projects.
• Lead and participated in development and execution of 6 Sigma deployments to distribution and supplier network. Developed and facilitated relevant training and leadership workshops.
• Coached leadership team on use of 6 Sigma to deliver strategy.
• Organized and facilitated workshops for more than 500 6 Sigma project sponsors.
• Put in place over 100 Black Belts. Managed a team of 7 high performing Master Black Belts. Supported approximately 150 project sponsors.
• Started journey to a more process and metric orientated organization, including Lean “transactional”

Susan is a fast learner, change agent, leader, coach/people developer, open minded, pro-active. She loves a challenge - getting results through coaching is what Susan is passionate about.